We aim to provide you with the best possible service and a seamless delivery experience. Below, you’ll find details on our shipping process, estimated delivery times and how to return products.

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Shipping

Order Confirmation

Once your order has been placed, you will receive a confirmation email with your order details. As soon as your order is shipped, we will send you another email with a tracking code to monitor your delivery.

Delivery Times

We currently ship to the following countries with the estimated delivery times:

• Netherlands & Belgium: Order before 23:00 is next day delivery.
• Germany: Delivery within 3 business days
• Denmark, France, Italy, Portugal, Spain, Sweden, United Kingdom: Delivery within 5 business days

Important Notes

• Shipping times may vary depending on circumstances outside of our control (e.g., weather conditions, customs delays).
• All orders are processed within 1-2 business days.
• We are not responsible for any customs or import duties that may apply upon receiving your shipment.

If you have any questions about your order, feel free to reach out to our customer service team at info@fattorinoinnamorato.com

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Returns & Exchanges

How to Initiate a Return or Exchange

To begin the process, please email us at info@fattorinoinnamorato.com with the following information:

Your order number

The name on the order

The email address used to place the order

Details of your request (whether you’d like to return or exchange)

Reporting Damaged or Faulty Items

If you’ve received a damaged or faulty item, kindly include a clear photograph of the issue in your email.

What Happens Next?

Once we’ve received your email, we’ll get back to you with the necessary instructions to proceed with your return or exchange.

Return Shipping Costs

Please note that you are responsible for the cost of returning the item(s) to us unless the item is faulty or incorrect.